It's easy to place an order with us. Login to your account to begin browsing our website. You can find Login by clicking on the Hello/Sign In Icon.

Once you've found the product you want, you'll need to click "Add to Cart". You can view Your Cart in the upper right hand corner of our website with the shopping bag icon.

Our Customer Service team is always on hand to provide support and guidance. All orders have to be placed through your online account but they are more than happy to help you do so.

We pride ourselves on our extremely fast shipping at Exclusive Beauty Club. If you need to make a change to your order or cancel it altogether, contact us as soon as possible. If your order has not shipped yet, we would be happy to help you make any changes. If your order has already shipped and you still need to make a change or cancel it, you will need to contact us once you receive the order to request a return.Contact Us

Loyalty points expire 365 days after the date they were earned.

Don’t worry, if you visit our Log-in page and select 'Forgotten your password?' then you can enter the email address registered and we will send you instructions on how to get this reset. You can find Log-in by clicking on the Hello/Sign In icon.

We offer a variety of flexible payment options to make your shopping experience as convenient as possible! Oganacell accepts the following:

• All Major Credit Cards – Visa, Mastercard, American Express, Discover, and more.
• Shop Pay – A fast, secure checkout option that saves your payment details for future purchases.
• PayPal – Pay safely and securely using your PayPal account.
• Crypto: USDC – We accept USD Coin (USDC) for a modern, digital payment experience.
• Sezzle – Buy now and pay later by dividing your order into smaller, interest-free payments.
• AfterPay – Split your purchase into 4 interest-free installments, paid every two weeks.
• Flex – Pay for your purchase using your HSA or FSA benefits.

You can select your preferred payment method at checkout.

As we take fraud very seriously, you will face validation and authorization by us and the card issuer.

We do this to ensure that our customers are safe while they shop.

Discount codes, promo codes and reward codes cannot be combined. In order to maintain low prices, free shipping and free samples on all orders, we can only allow for one promotional code per order.

Discount codes are not eligible on sale items.

Oganacell offers gift with purchase promotions frequently throughout the year. We limit gifts to one per customer. Gift with purchase offers are limited time offers and good while supplies last. Offers are not valid on previously purchased merchandise or purchases of gift cards.

Oganacell reserves the right to extend, modify or discontinue this offer at any time without notice. Promotions are subject to change without notice.

After selecting all the items you wish to purchase, you will have to option to enter discount code at checkout.

Simply enter your coupon code into this box and click ‘Add’ to apply the discount.

If you encounter any issues with the code, please feel free to contact us for assistance.

We are unable to offer exchanges or refunds for products returned due to skin irritation or allergic reactions. Please know when you begin using any new product or skincare routine, your skin can acclimate to new ingredients in a variety of ways. Tingling, redness, flaky skin and even purging are common skin responses to unfamiliar ingredients. Purging, especially, means that a product is bringing skin impurities to the surface to be expelled, which often results in breakouts - but in the end, this process is often well worth it. Additionally, irritation can occur if the product is being used incorrectly or with other products not suitable for use together. Furthermore, we recommend consulting with your dermatologist or skincare specialist to ensure you are choosing the right products for your skin type.

Extreme heat can cause formulas to melt and ingredients to separate. This causes products, especially those with active ingredients such as sunscreen, to become less effective. For this reason, always store skin care products at room temperature and out of direct sunlight.

Our products have been rigorously tested to make sure they can withstand extreme temperatures. They are frozen, thawed, heated, brought back to room temperature and frozen again to make sure they can still be used and effective after travel. You would just need to let the product return to room temperature before use, and it will still work for you!

You may experience this with products that use an “airless pump” delivery system. Airless pump dispensers utilize a vacuum system to dispense and keep the product fresh. Airless packaging helps to keep air and contaminates out of the product, which enhances the formula’s stability and effectiveness. When using the product for the first time, you may need to “prime” the dispenser. There is a disk that pushes the product to the top which can become stuck, and you may need to bang the bottom of the bottle 3-4 times on a flat-hard surface to loosen the disk, then pump the dispenser slowly about 15-20 times upside down. After it starts pumping you can pump right side up as normal. if the dispenser stops working at any time, simply repeat the “priming” steps. We do not recommend attempting to dismantle the package. If priming does not work, turn your product over to find a very small hole at the bottom of the bottle. Try inserting a paper clip into this hole to raise the disk of the product and trigger the pump. Please contact us if you are still having trouble.

Domestic (US) Return Policy

Oganacell will be happy to accept returns on most unused merchandise within 30 days of receipt. Unfortunately and without exception, we cannot accept returns on used or opened items - as we guarantee the purity, freshness, and authenticity of the products we sell.

We accept to up to three individual items to be returned or exchanged in a 365-day period. After three returns or exchanges, you may make another once 365 days have passed from the date each individual return or exchange was processed.

How do I return an unused item to Oganacell?

To complete your return, please email us a request to return the merchandise via email at cs@shinemageusa.com. Be sure to tell us which items you wish to return and your order number.

We ask that you specify the reason for your return in the email, as we love to learn how to serve you better.

All returned merchandise must be in its original packaging and must be returned with everything it came with. Returned products may not be altered and must contain over 50% of the product. We reserve the right to deny the return or issue a store credit if the item is not returned complete with original packaging.

While we do accept returns within 30 days of the purchase date, we can only accept returns/exchanges on three individual items in any 365-day period. After this limit has been reached, you are no longer able to return or exchange items until the 365-day period has passed. We apologize for any inconvenience this may cause.

Once your request is approved, we will notify you via email and you will be issued a Return Authorization Number. You may then send back the merchandise which is unopened, unused and in sellable condition, along with your Return Authorization Number. Any returns received without a Return Authorization Number will not be processed.

Please note: Do not send merchandise in a padded envelope or non-sturdy packages - if we receive the product(s) back damaged - we cannot refund you. The item(s) must arrive back to our warehouse in sellable condition. We recommend that you insure the package as well - as we cannot be responsible for items that break in transit or are lost or missing.

Once we receive your returned merchandise, we will promptly credit the original credit card used for purchase. Shipping costs are not refunded unless the return is due to Oganacell error. All returns are subject to validation and approval by oganacellusa.com.

Oganacell reserves the right to limit or refuse a return.

You will receive an email with tracking information once your order is shipped. Please check your Junk or Spam Folder if you did not receive in your email inbox. We are not liable for any lost or stolen packages or packages that are marked as delivered but not received by the customer. We offer shipping insurance through Route Protect. Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

We do! We offer shipping insurance through Route Protect.

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery.