Refund & Return Policy

Domestic (US) Return Policy

Oganacell will be happy to accept returns on most unused merchandise within 30 days of receipt. Unfortunately and without exception, we cannot accept returns on used or opened items - as we guarantee the purity, freshness, and authenticity of the products we sell.

We accept to up to three individual items to be returned or exchanged in a 365-day period. After three returns or exchanges, you may make another once 365 days have passed from the date each individual return or exchange was processed.

How do I return an unused item to Oganacell?

To complete your return, please email us a request to return the merchandise via email at cs@shinemageusa.com. Be sure to tell us which items you wish to return and your order number.

We ask that you specify the reason for your return in the email, as we love to learn how to serve you better.

All returned merchandise must be in its original packaging and must be returned with everything it came with. Returned products may not be altered and must contain over 50% of the product. We reserve the right to deny the return or issue a store credit if the item is not returned complete with original packaging.

While we do accept returns within 30 days of the purchase date, we can only accept returns/exchanges on three individual items in any 365-day period. After this limit has been reached, you are no longer able to return or exchange items until the 365-day period has passed. We apologize for any inconvenience this may cause.

Once your request is approved, we will notify you via email and you will be issued a Return Authorization Number. You may then send back the merchandise which is unopened, unused and in sellable condition, along with your Return Authorization Number. Any returns received without a Return Authorization Number will not be processed.

Please note: Do not send merchandise in a padded envelope or non-sturdy packages - if we receive the product(s) back damaged - we cannot refund you. The item(s) must arrive back to our warehouse in sellable condition. We recommend that you insure the package as well - as we cannot be responsible for items that break in transit or are lost or missing.

Once we receive your returned merchandise, we will promptly credit the original credit card used for purchase. Shipping costs are not refunded unless the return is due to Oganacell error. All returns are subject to validation and approval by oganacellusa.com.

Oganacell reserves the right to limit or refuse a return.

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